Stay Connected With Your Customers Even in a Physically Disconnected World

by LaxmanBala

In a world where customers are used to getting everything they need immediately, chatbots have already become a vital part of our daily lives. From paying utility bills to getting financial advice regarding important investments to interacting with favorite brands without browsing their websites — chatbots are at the vanguard of round-the-clock online customer service. 

This level of superior customer service can not only result in customer retention but also overall profitability. Satisfied customers tend to stay associated with a company and even expand their investment, refer others, and – generally – agree to pay premiums rather than switching to a brand with whom they’re neither familiar nor comfortable. Both customer support chatbot and IT support chatbots bank on this phenomenon to boost a company’s sales and market performance via user experiences.

While older versions of chatbots relied on identifying keywords and solving only static, repetitive queries - modern chatbots improve customer service by a lot more. Advanced conversational AI support bots can now contextually converse with the user, creating an enriched, personalized, and compelling experience. They are designed to understand the intent behind a user's messages and even identify emotions. This has made it possible for chatbots to go from being just an additional support accessory to a powerful business tool that directly corresponds with end-customers across various touchpoints including web, mobile, WhatsApp, email, and virtual home assistants like Alexa. 

The modern way to support customers

Traditional customer support services are plagued with issues like technical inconsistencies, inefficient practices, and sometimes, human error. These have given rise to customer complaints such as -

• Difficulties in communicating with agents from offshore call centers

• Lengthy wait and hold times

• Repetitive call transfers

• Never-ending automated self-service menus 

• Personalized experience: Chatbots can leverage conversation and transaction history of customers to provide hyper-personalized suggestions and interactive experiences. 

• Instant gratification: Customer queries are responded to or redirected almost immediately, making them reliable during times of emergencies. According to a survey, over 37% of people prefer customer service bots during emergencies. The efficiency achieved by having a chatbot in place can cut the average handling time of queries by 50% and reduce support costs by over 30%.

• 24/7 conversational support: With chatbots in place, customer service teams can provide not merely round-the-clock customer support, but also ensure high quality and consistency of responses. This ultimately leads to customer satisfaction and a reduction in the volume of repeat calls by as much as 40%.

• Preference pattern recognition: Chatbot conversations have proven useful in gathering information from users and understanding a preference pattern. These insights can augment user data collected during their shopping and transactions. This allows the chatbots to provide intuitive suggestions. 

• Omnichannel integration: By integrating conversational AI, organizations can help customers get consistent responses across different channels, such as Facebook, WhatsApp, e-mail, website, and mobile apps. Further, this also ensures better conversation continuity, thereby reducing the need for customers to repeat their queries over and over. 

• Self-learning and building of databases: AI, in combination with machine learning, can teach itself and build databases on-top of the training data. It can learn, understand, improvise, and execute with a continually growing library of data. 

Expand your audience outreach, boost your brand image, and augment customer satisfaction with zero-coding chatbot platforms. Reduce the training period and time-to-launch of your chatbot with pre-trained industry models that require minimal information input!

Many of these issues can now be addressed with the help of conversational AI. This is of vital importance given the physical distancing norms imposed by the COVID-19 pandemic. Incorporating AI-powered personal assistants across customer touchpoints can ensure a seamless service delivery even with support centers operating at limited capacity.  

Gartner claimed long back that 25% of customer service and support operations would integrate chatbots across engagement channels by 2020. However, little was it expected that the adoption rate would grow so phenomenally. Today, experts forecast that over 53% of service organizations will adopt chatbots by the end of 2020, and these numbers are only increasing as the need for social distancing grows. In the new normal of the business landscape, augmented automation and remote workplaces are a testament to this growth. That said, the ultimate goal of chatbots in customer service is very fundamental—providing customers with instant and accurate responses.

Automate routine requests and outbound notifications to prioritize the things that matter

So how can chatbots improve customer service? What are the chatbot use cases applicable to business operations? Well, let’s begin with simple numbers. Advanced, well-trained chatbots can accurately and instantly respond to 80% of routine customer service questions. Their popularity has been soaring as the number of chatbot use cases increase day-by-day, and the millennials populate the customer base. 55% of respondents of a survey said that they want chatbots involved in the customer service process. And with chatbots becoming a critical stakeholder in the customer service game, repetitive questions become less of a hassle for human agents. Without the need to handle routine requests and send timely alerts/payment reminders/follow-ups, human agents can focus predominantly on handling complex problems effectively. Some popular chatbot uses include-

This is the era of conversational customer services

From automated messages to visual search, chatbots empower companies to better support customer needs along their journey.

Tailor new connections with chatbots

The apparent benefits that customer support chatbots bring to the table cannot be overestimated. By responding to most standard questions, conversational chatbots reduce overall costs and expedite response time. Owing to the faster and more accurate responses, organizations can benefit from lower customer bounce rate and increased retention.

By proactively educating customers with targeted messaging, preemptively answering their questions, and providing visual tours, they reduce the support volume and improve customer experiences across several customer-facing industries.

Source Article : https://www.articlecube.com/stay-connected-your-customers-even-physically-disconnected-world

Playing Games Online is Just Fun and Entertainment

 There are thousands of games available online now like action games, arcade games, sports games, multiplayer games etc. These games can really fresh your mind and can give you relaxation from stressful life

Recreation is an important part of our lives. Entertainment is a very common word used for some fun and relaxation for life. Entertainment could be TV shows, Movies or online games. Nowadays we have a lot of gadgets as well, to entertain ourselves. And in all these entertainment sources, Internet is one of the best sources ever available. Online media will not give only entertainment but knowledge as well. Life has become so dull and boring nowadays. People are too busy in their work schedule. No one has time for himself as well. And this is affecting people, not just mentally but physically as well. Everyone needs to have some break from their hectic schedule and busy life.

Online gaming is a technology rather than a genre, a mechanism for connecting players together rather than a particular pattern of game play. Online games are played over some form of computer network, now typically on the Internet. One advantage of online games is the ability to connect to multiplayer games, although single-player online games are quite common as well. An online game is played in some form of a computer network. This almost always uses the Internet or similar technology. Technology that was being used was modems and wired terminals. Online gaming has also expanded after overall expansion of computer networks from small local networks to the Internet and the growth of the Internet itself reflected. It has now reached from simple text to complex graphics and virtual online games for multiple players to engage in the world with a population-based game play. Many online games have associated online communities, online games a form of social activity beyond the single player games do.

Growing popularity of Java and Flash in Internet is a revolution where websites video, streaming audio can be used to guide, and a new set of user interaction has also helped this. When a pre-installed Microsoft IE Flash started as a packaging component, a wide range of data from the Internet / information is available, developing demand entertainment began. Sites to provide users Revolution opened the way for the game. World of Warcraft as some online multiplayer games, Final Fantasy XI and Lineage II charge a monthly fee to subscribe to their services, while games like Guild Wars a monthly spending plan provides no alternative.

Play games online in many counties within strictly defined description of the adjustment is not necessary, although synonymous with online gaming, as the use of the word.

Generally users need to subscribe or pay for playing online games like World of Warcraft etc. It’s difficult to find free online games which can entertain and give us enough interest as well. OnlineGamesLobby empowers you to Play Online Games without any software download. This website uses flash files to offer the games. A large collection of Online Games is available to you and the registration is optional. Plus, this website updates on daily basis. Start gaming just at a clickFree Reprint Articles, http://www.onlinegameslobby.com

Source: Free Articles from ArticlesFactory.com

Computer Backup: Why You Ought To Do It

It is impossible to carry your device everywhere that you go. You can now get a space on cloud storage for best online backup services. It is simple to access as it requires an internet connection and a device. Don’t take the load of carrying your sensitive computers when all you need to have is an account to use your data.

Backup refers to copy of all the files on a computer. Having a backup keeps the user protected.

To backup the files on a different storage device from the hard drive of a PC is quite common. This way, even if the hard drive is damaged anyhow, it is possible to restore the information on the system and use it any time.

When it comes to backup a data, there are generally two types of data:

• Files that are created and updated frequently
• Application, programs, etc. that comprise the system on which the computer depends on so as to run and which are updated occasionally

One can do this as early as they want; however, it is common to make a large backup of the whole system and folders at the start and back up the items that have undergone any change after the last backup was done.

If your concern is to know how to backup computer, check out the below given step-by-step instructions:

• Select the Start button
• Go to Control Panel > System and Maintenance > Backup and Restore

Perform any one of the following:

1. If never used Windows Backup before or upgraded version of Windows recently:

• Select Set up backup
• Follow the steps in the wizard

1. If created a backup before, it’s ideal to wait for regularly scheduled backup. Also, you can manually create a new backup by selecting back up now.
2. If created a backup before but looking forward to create a new and full backup instead of updating the old one:

• Select Create new, full backup
• Follow the steps in the wizard

Backup Regularly

After starting to back up your files, your focus needs to be in creating regular backups. If possible, Windows backup should be done daily. Why? This is because backing up daily is a fast process owing to the fact that the backup tool will instantly backup the files that have changed.

You may not know but automating the backups ensures that those backups are done regularly. It is because of this reason, online backup solutions are considered good. They are possible to be configured and backup the computer automatically. It happens even when you are not using the system and hence, you need not worry about it.

Important Suggestion

Make sure not to backup files on the same hard disk on which Windows is installed on. For instance, never back up files to a recovery partition. Remember to store the media used for backups in a safe place. This is important to keep away the unauthorized people from accessing your files. Another good way is encrypting the data on your backup.

So, this was all about backing up a PC. Hopefully, you will secure your data with the guidelines given above.

Source: Free Articles from ArticlesFactory.com

ABOUT THE AUTHOR

DigitalBulls is a US based third party independent computer support service provider established in 2013. Apart from India, the company has its branches in U.S.A. and U.K.